Discovery Interview Prep

What it is

This skill walks you through designing effective customer discovery interviews step-by-step. It helps you define your research goal (like understanding why customers churn or validating a product idea), pick the right people to talk to, and build a question framework that avoids common biases. You'll get a complete interview plan ready to use with real customers.

What it does

• Asks adaptive questions about your research goals, target customers, and constraints
• Recommends the right interview methodology based on your product stage and what you need to learn
• Generates a tailored question framework with bias warnings and success criteria
• Helps you avoid leading questions and confirmation bias during customer interviews
• Outputs a ready-to-use interview guide for qualitative customer research

Use it when

• You're validating a new product idea and need to confirm the problem is real
• You're investigating why customers are churning or not activating on key features
• You need to prepare for customer development interviews but aren't sure where to start
• You want to understand what jobs customers are trying to get done before building features