SaaS Revenue & Growth Metrics vs Discovery Call Prep

SaaS Revenue & Growth Metrics

By Dean Peters (PM)

Track your SaaS business health with MRR, churn, retention, and expansion metrics.

Discovery Call Prep

By Mohit Agarwal (PM Skills)

Get a research brief, smart questions, and a clear game plan before every sales call.

SaaS Revenue & Growth Metrics

• Calculates core SaaS metrics including MRR, ARR, ARPU, ARPA, and ACV
• Measures customer retention through churn rate and net revenue retention (NRR)
• Tracks expansion revenue from upsells, cross-sells, and usage growth
• Provides cohort analysis to show whether recent customers perform better than older ones
• Explains what each metric means and what benchmarks to aim for

Discovery Call Prep

• Researches the prospect company — size, stage, recent news, and what someone in their role likely cares about
• Writes a call hypothesis: their probable pain, why they'd care about you, and what might kill the deal
• Builds a question flow that moves from context to pain to buying process without feeling like an interrogation
• Defines what success looks like so you know if the call actually moved things forward
• Suggests a specific next step to propose at the end of the call

Reach for SaaS Revenue & Growth Metrics when…

• You're preparing a board deck and need to calculate and explain your key SaaS metrics
• You need to understand if your churn rate or retention numbers are healthy
• You're evaluating whether your pricing or packaging changes are working
• You want to diagnose growth problems or identify where revenue is coming from

Reach for Discovery Call Prep when…

• You have a discovery call with a new prospect and want to show up with context
• You're doing founder-led sales and need structure so every call gets better
• You want to ask smarter questions instead of pitching too early
• You need to qualify whether this lead is real or just 'sounds interesting'